Customer Success & Account Management

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This brand makes some amazing stuff and is projected to be massive! If you're looking for a job, don't miss out on this opportunity :)

Tech Account Managers are the most talented people out there, fight me! They need to have so many skills, it's quite sad how underpaid they are...

Oracle's customer success arm seems like it's so organized and intentional! Has anyone ever worked for them? Dying to hear what it's like

Do you think someone who has a degree in Psychology has a chance at being interested in a job in this field? Does this field have anything to do with behavioral psychology?

Excellent article, well worth the read! So many don't understand the real value of reviews.

Hey! We have long days, the coffee is what keeps us afloat.

I'm just trying to understand where my resume needs tweaking. I pulled this from the internet because I thought it looked clean. Would this be considered a standard format for a resume in the industry...

Our customer base uses a mix of Microsoft Enterprise Applications and Google Enterprise Apps; as a result, it becomes challenging to scalably created shared success documents and maintain visibility i...

What strategies are you all using to reduce or avoid churn? I guess at this point it's valid to ask if any AIs or software are helping with the process as well...

"We leverage talking.." LOL This is hilarious but on-point!

What suggestions do you have for those who have SDR experience but want to get into customer success?

Have any of you tried Rollstack for automating client reports and QBRs? Just curious what your experience has been? TY!

UK-based CSM with 5+ years of experience, looking for a remote role. Would anyone happen to know someone who is hiring and can make a referral/introduction? TIA!

Has anyone here pivoted out of Customer Success and into a Project Manager role? If so, what steps did you take (certifications, classes, resume building) and where are you now? I have an extensive ba...

Life and its comedies.

How many clients are everyone talking to on a daily/weekly basis?

With the need for cloud-based solutions rising, do you think this industry is going to have a lot more jobs opening up?

Gainsight, Totango, and ChurnZero are going at it! This is massive growth in my opinion. What are everyone's thoughts?

Thought this would be helpful for some here. ChurnZero's certfication in the aim to train better service providers in the customer success industry