A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?
Auto Adjuster Interview Questions
800 auto adjuster interview questions shared by candidates
The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?
Role Play
Was the mock scene scenario intense?
A time you went above and beyond for a customer? Don't know why they ask because their adjusters do nothing of the sort. The employee I set with for 2 hours was disengaged and spoke rudely to all his customers
You are called by an auto shop that tells you it will take 5 hours to repair a dented door. Your estimate is 2 hours. What do you say to the repairman?
Standard questions for interview 1. Scenario based test in interview 2.
Role play
Phone interview is pretty general and easy to get through. Pass the test afterward and get another phone interview before the ridiculous role playing audition.
One question they asked me was what I did dealing with a difficult customer.
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