How do you measure the performance of the support team and what steps do you take to improve their performance.
Customer Support Manager Interview Questions
567 customer support manager interview questions shared by candidates
What if you got a better offer? will you leave us?
Talked quite a bit about ownership of issue resolution, which seemed like a high priority for CSRs. Seemed like a good quality and expectation for their employees.
-basic background details? - people management related? -Operations related? -Logistics related? -about expectations? about flexibility? etc......
Tell me about a time when you had an angry customer. What did you do?
Are you ready to relocate
The most interesting question for me was: how are you going to resolve the issue on low CSAT
If you could be a fictional character, who would you be?
The interview questions were related to my experience with customer service/support, systems and tools I've leveraged that were similar to the ones being used at Inshur. There were also questions regarding my leadership style and the actions I would take to ramp up a team of customer support agents.
How do you manage when there are no real processes in place
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