Say an employee comes to you with a complaint about a client that seems to have an attitude when in the hospital, the employee requests to no longer deal with that client. How would you handle this situation and give an example or similar situation you were involved in and tell us how you handled the employee as well as the client.
You notice that employee morale is not as good as it should be, how do you attempt to turn it around and if possible, give us an example of what you have done in the past to raise morale, how did the staff take to it and did you get any feedback, was it positive or negative?
What do you know about the P&L?
How will you build interdepartmental and intradepartmental camaraderie?
Tell me a time when you had a problem and how did you solve it?
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