Customer Support

I cannot direct message other users. It says chat disabled whenever I try. Can you enable direct message on my account. @fishbowl

I've been in the customer service industry for about 15 years. I'm thinking of changing my course. Do you have any views about what is most important to study in this changing world?

Hi, I have 15 years of experience in Customer Support. I was last leading a team of non voice customer support for online jewellery and fashion accessories website for USA market. I am now looking for...

Hello, I have over 10 years of experience working in the IT industry..skilled in Customer Experience, Contact Centers, Software as a Service (SaaS), and CRM/CSM. Hence all my skills I am still stru...

Anyone have recommendations on company’s that hiring remote customer service agents?

How to check on creator application

I recently joined fishbowl and am trying to unlock all the different settings. I was wondering how to explore anonymity options. Is this simply changing my profile from "Student" to another name while...

Hi - I like displaying my position/role title, but not my full company specific (easily identifiable and not so anonymous) title as it appears from my LinkedIn account. Is there a way to delink my Lin...

Is there a way to unblock someone I blocked from dms?

I posted with too much personal information and can’t delete the post. Can someone please help me. I doxxed myself

Hello guys! I’m our contact center, we’re facing a lot of complaints on CSAT responses for bad English and not being able to understand the agent. For context, we hire primarily from the Philippines, ...

Little rant - I have over 10 yrs of customer support/service/engagement experience.Would someone explain why when you're only paying $13-$17/hr you're doing an intense interview and then sending the n...

Hello. Looking for fully remote customer support roles too, chat assistant and call center that hire worldwide. I am currently residing in South Africa and I have over 2 years of experience in related...

I have had to quit a job because I was moving to a different state, I speak 3 languages (English, French, Vietnamese) fluently and live in AZ now. It’s been really hard to find a wfh job that pays wel...

Hello. Looking for customer support roles too, chat assistant and call center that hire worldwide. I am from Uganda and I have 3 years of experience in related roles. Uganda is a top English speakin...

Hi guys! Please any referrals for a CSR role hiring worldwide? Currently earning almost nothing compared to my responsibilities and i can use anything i can get. I have 2 years experience working cust...

I just quit my job. I lost a decent job due to mass layoff the week of Xmas last year and was open to take anything at that point. This last company was so poorly put together that it got me physicall...

I decided to work an hour of OT at my current job as a CSR and I swear that hour just made me want to quit. I got a woman who decided to make my life a living hell and I couldn’t bring myself to hang ...

I have been looking for a job since February 2023, I have a great personality and a great work ethic for customer service .or Customer Support. I live in Texas. My unemployment has run out and to be h...

What do your call centres use as data collection tools? We’re using Excel and employees in the team have started complaining about never-ending Excels. Tips on what to use instead of excel?