Customer Service Associate applicants have rated the interview process at Ancestry with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 53% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 18 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Ancestry overall takes an average of 24 days.
Common stages of the interview process at Ancestry as a Customer Service Associate according to 9 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 19%
Background check: 15%
Skills test: 15%
Group panel interview: 12%
Drug test: 8%
Presentation: 4%
IQ intelligence test: 4%
Other: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 days. I interviewed at Ancestry (Schertz, TX) in Feb 2018
Interview
There is a questionaire to fill out. Then you have to make an audio recording of your voice. Then there was a form I-9 to fill out. There was also a background check done
I applied through an employee referral. I interviewed at Ancestry in Oct 2017
Interview
I was interviewed by two managers who each asked questions regarding my experience with the product and how I would handle certain types of experiences and tested my phone skills.
I applied online. The process took 4 weeks. I interviewed at Ancestry (Dublin, Dublin)
Interview
i talked over the phone with ancestry, they were very lovely. They said they will get back to me with an online assessment and more details about training. they gave me details about what the job requires, benefits and location. very very helpful. she seemed very engaged into the conversation and gave me the impression that i got to the next phase.