Customer Service Representative applicants have rated the interview process at Express Scripts with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 60.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 29 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Express Scripts overall takes an average of 23 days.
Common stages of the interview process at Express Scripts as a Customer Service Representative according to 32 Glassdoor interviews include:
Phone interview: 19%
Drug test: 19%
One on one interview: 17%
Background check: 14%
Skills test: 13%
Group panel interview: 7%
Personality test: 4%
Presentation: 4%
IQ intelligence test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
How did you hear about this position? What type of work environment do you prefer? How do you deal with pressure or stressful situations? Do you prefer working independently or on a team?
1
Accepted offer
Positive experience
Average interview
Application
I interviewed at Express Scripts (Saint Louis, MO)
Interview
The interview process was simple and straightforward. There was an HR phone screen and then two Manager interviews. Interviews were generally about 30 minutes or so. Questions were not too indepth and behavior based.
Interview questions [1]
Question 1
Past job experiences was the main line of questioning.
I applied in-person. The process took 1 week. I interviewed at Express Scripts in Nov 2022
Interview
Multiple questions in regards of experience and job information. Very easy questions but long. Interview was very interesting and it took a few days with the processing of the job.