Customer Service Agent applicants have rated the interview process at Foundever with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 52% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 18 days to get hired, when considering 30 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 11 days.
Common stages of the interview process at Foundever as a Customer Service Agent according to 30 Glassdoor interviews include:
Skills test: 19%
Background check: 16%
Phone interview: 16%
Personality test: 13%
Drug test: 11%
One on one interview: 7%
IQ intelligence test: 6%
Presentation: 6%
Group panel interview: 3%
Other: 3%
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The telephone conversation was casual and discussed the role and my suitability. I was asked about my general experience and then some scenario based questions that might occur in job
Interview questions [1]
Question 1
An example of working with a challenging colleague
They request a speed test and then schedule you for a phone interview. The questions were very simple and they send you the offer letter after the interview. The recruiter also asked what weekend you’d like off and what 12hr schedule you’d like. For example I selected 9am-9pm and they give you a schedule in that time frame. The other day day off will be random/floating. All campaigns are different. This one is for Capital One
Interview questions [2]
Question 1
Describe a time when you went above and beyond for a customer.
I applied online. The process took 1 week. I interviewed at Foundever (Bogotá, Bogota) in Aug 2025
Interview
Easy and quick interview process, I applied via social media and they took a couple days to call me for an on-site position. All the filters were expedited and 2 campaigns were offered.