Recruiter contact me and then sent my resume to a supervisor who did the interview. Interview with supervisor sounded promising and received call about standby onboarding. Interview a Wednesday and Friday. Standby offer call received on Monday

It was a great experience. Two rounds of interviews. Basic behavioral questions. A lot about how you handle unsatisfied or frustrated encounters over the phone. They are constantly looking for new employees, so nail down you basic interview questions and you'll be fine.