Customer Service Representative applicants have rated the interview process at MetLife with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 59.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 42 user submitted interviews for this role. To compare, the hiring process at MetLife overall takes an average of 27 days.
Common stages of the interview process at MetLife as a Customer Service Representative according to 42 Glassdoor interviews include:
Phone interview: 20%
Drug test: 17%
One on one interview: 16%
Skills test: 13%
Background check: 12%
Group panel interview: 7%
IQ intelligence test: 6%
Personality test: 5%
Presentation: 5%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 5 days. I interviewed at MetLife (Melville, NY)
Interview
Bait and switch, was called in for an customer service call center job, was actually interviewed for a commission based sales job, was told to keep a second job because I wouldn’t make any money for the first 6 months unless I sold to all my friends and family
There were multiple phone and virtual interviews: 1. Recruiters, 2. Hiring Manager, 3. Peer, 4. Account Executive, and lastly 5. Department Head. All conversational, engaging, and enjoyable with each person. Because of the multiple interviews the process was lengthy.
Interview questions [1]
Question 1
How do you handle working with difficult co-workers?
Interview process begins with a phone screen. They will ask basic call center scenario questions and provide details about the position. Virtual interview was one on one with a supervisor. Good conversational style interview. They use the STAR method to guide you through each answer. Wasn’t difficult at all.
Interview questions [1]
Question 1
What are your expectations and goals for this role?