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      Customer Contact Advisor Interview

      Mar 25, 2026
      Anonymous employee
      Brownsville, TX
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Nelnet (Brownsville, TX) in Aug 2025

      Interview

      I had a phone screen and was offered the role at the end of the call. I had to go through a government security clearance, as well as a background check. The government security clearance was lengthy(4 weeks).

      Interview questions [1]

      Question 1

      How would I handle an upset customer?
      Answer question