Customer Service Representative (CSR) applicants have rated the interview process at Philips with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 67.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 33 days to get hired, when considering 16 user submitted interviews for this role. To compare, the hiring process at Philips overall takes an average of 26 days.
Common stages of the interview process at Philips as a Customer Service Representative (CSR) according to 16 Glassdoor interviews include:
One on one interview: 21%
Phone interview: 21%
Background check: 17%
Drug test: 13%
Skills test: 10%
Group panel interview: 8%
Presentation: 6%
Personality test: 2%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
One internal recruiter. Very standoffish but no idea why. Personally didn’t want to find out what the rest of the business was like if this is how a business wants to present itself. Decided not to move forward based on the experience.
Interview questions [1]
Question 1
Not applicable. Initial internal recruiter conversation only.
Phone Screen with person outsourced from Panama. Then virtual interview with a manager. They don't read resumes and then when they deny you, it's for something clearly not on the resume. They waste time and will repost position 3 times with 100's of applicants for entry level low paying jobs. This company wastes a lot of resources with managers who have zero experience interviewing or hiring.
Interview questions [1]
Question 1
How would you handle customers over the phone?
What would your manager say was greatest strength and weakness?
Would you be comfortable upselling/cross selling products with customers who call into customer service?