Customer Service Representative (CSR) applicants have rated the interview process at Sun Life with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 57.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 17 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Sun Life overall takes an average of 23 days.
Common stages of the interview process at Sun Life as a Customer Service Representative (CSR) according to 4 Glassdoor interviews include:
Phone interview: 19%
One on one interview: 19%
Background check: 14%
Skills test: 14%
Group panel interview: 10%
Personality test: 10%
Drug test: 5%
Presentation: 5%
IQ intelligence test: 5%
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Professional and polite. Good voice control .relevant questions. Tell me about your professional experience and expertise.situational questions. Star technique used for every circumstance or question. Kept me apprised evert step
It was very easy. Recruiters were very nice and friendly and efficient at the same time. Got a call 12 days after applying for an interview. Process was very fast.
I applied online. The process took 2 weeks. I interviewed at Sun Life in Sep 2024
Interview
I applied online and had two virtual interviews. First interview was more general questions with an HR staff member and the second interview was with two management level employees in the call centre and the questions were more experience based.