Personal Banking Associate (PBA) applicants have rated the interview process at TD with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banking Associate (PBA) roles take an average of 30 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Personal Banking Associate (PBA) according to 3 Glassdoor interviews include:
Group panel interview: 20%
Background check: 20%
Skills test: 20%
Drug test: 20%
Presentation: 20%
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I applied through an employee referral. The process took 3 weeks. I interviewed at TD in Apr 2025
Interview
Questions and Simulation Questions. There was analysis questions on my behaviours in business and how to handle customer complaints. It was brief and pretty average. They were nice and personable.
I applied online. I interviewed at TD (Toronto, ON) in Jan 2026
Interview
Two thorough interviews based on behaviourial scenarios. Interviewee's made me feel comfortable before responding long or open-ended questions. From the first interview I was told to wait to hear about my second interview where I met with the staff manager, in the second interview I was told my profile was good and to wait for someone to contact me, about 48 hours later I received a phone call with a job opportunity.
Interview questions [1]
Question 1
Can you describe of a time where you dealt with a customer who was angry about your mistake? if so, how did you handle it?
I applied through an employee referral. The process took 2 weeks. I interviewed at TD (Vancouver, BC) in Jan 2025
Interview
Almost one hour of HR interview. All behavior questions and they were so comprehensive from client service skills to past experience and prizes. Easy to communicate with and good interaction between interviewer and interviewee.