Customer Service Coach applicants have rated the interview process at UScellular with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 65.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Coach roles take an average of 75 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at UScellular overall takes an average of 26 days.
Common stages of the interview process at UScellular as a Customer Service Coach according to 2 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Skills test: 20%
Drug test: 10%
Background check: 10%
Group panel interview: 10%
Personality test: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 months. I interviewed at UScellular (Waukesha, WI) in Nov 2015
Interview
I first completed an over the phone interview. Next, I had to complete a virtual interview as well as complete some essay questions. Then I had to complete a skills assessment. Then I completed a face to face interview with 2 people. The next step was to interview with a site leader and the final step was to interview with the site director. The process was too long.
Interview questions [1]
Question 1
It was a behavioral based interview. Ex: What are you most proud of from your history of managing people?