Client Service Representative applicants have rated the interview process at Vanguard with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Representative roles take an average of 26 days to get hired, when considering 60 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Service Representative according to 60 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 17%
Drug test: 11%
Group panel interview: 10%
Skills test: 10%
Background check: 8%
Presentation: 7%
IQ intelligence test: 3%
Personality test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 6 weeks. I interviewed at Vanguard in Apr 2026
Interview
There are 2 rounds for interviews, one was over the phone and the other is on Microsoft Teams. The first interview was a lot of asking why I wanted to work for Vanguard, my experience, etc. I have not done the second interview yet.
Neutral experience
Average interview
Application
I applied online. I interviewed at Vanguard (Malvern, PA)
Interview
Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.
Average interview. Mostly behavior based with little technical questions because they teach you everything when you start. High turnover because certifications are hard to obtain. Decent pay and decent benefits.