Describe a time when you had to tell someone bad news and there was nothing you could do to fix the situation?
Claims Coordinator Interview Questions
5,854 claims coordinator interview questions shared by candidates
A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?
The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?
If you could be a superhero, what power would you possess?
Tell us about yourself? Why here? Walk us through your resume, etc
None, really, but giving an example of a time you received critical feedback is a tricky question because you don't really want it to seem like you are the type to make huge mistakes or are in need of constant coaching.
One question that was not part of the STAR method, I was asked was how do you help foster your work environment.
"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"
Phone Interview: Tell me about a time you made a bad decision? What happened? In-Person Interview: Tell me about a time where you made or suggested a change in policy or procedure at work? (Definitely research the STAR method and Progressive)
1.Tell us about a time you had to work in a hostile work environment. 2. Tell us about your proudest moment in your career. 3. Tell us about a time when you received negative feedback 4. Tell us about a time when you had to go above and beyond for a customer
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