The nature of the questions were surprisingly easy - or perhaps, I had been training for that interview for the past 10 years working in a Customer Service role - but for me, the most difficult part was sticking to the strict format of "give an example," "what happened," "what was the outcome," and "what would you have done differently..." or something like that. I don't know what they are looking for, and dont remember if I answered the questions really well, but I just tried to sell them on my personality & genuine willingness/eagerness to do this job & learn.
