Usually the initial rounds include your role assessment and skill fitment where they try to understand what you have done on your previous roles and explain the situations you have worked the way out. The interviewers also provide sample scenarios to understand your technical potential and problem-solving approach. Also, they try to assess your leadership skills to understand that how you have evolved as a contributor to a motivator over a period of experience.
Scenario based questions. Technical questions based on performance issue troubleshooting. ACID concepts and DB transaction based queries.
How do you prioritize escalated issues?
1. How do you handle escalations? 2. How to write RCA? 3. Escalation Path
If you had a magic wand and could change one thing within customer serves, what would it be?
A lot of cultural questions as well as what I would do if there were several escalations which would take priority.
How did you come to know about the opening?
Biggest liability for company
What strengths do you bring to the role?
Tell us about your current role and how it relates to this
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