If a guest called the front desk upset and you were swamped checking other guests in, how would you handle it?
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"When hiring concierges, hotels will look for applicants who can exemplify excellent customer service skills. As your job as a hotel concierge will be to assist guests with every request no matter how difficult it may be, you can expect the interview to focus on your capacity to be patient, professional, and helpful throughout the length of a guest's stay. Prepare to answer behavioral questions that will test your ability to provide excellent service to hotel guests."
If a guest called the front desk upset and you were swamped checking other guests in, how would you handle it?
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