What is one mistake you did and how did you correct?
Member Services Representative Interview Questions
1,787 member services representative interview questions shared by candidates
If a snail was climbing a submarine that was 30 ft tall and could climb five feet per day, but would loose three feet at the end of every night, how many days would it take him to reach the other side?
How did you handle a difficult situation that needed customer service right away?
Why should I buy this pen over this pencil?
Behavioral questions such as, "What would you do if . . . " Questions asked on previous work experience within the financial industry.
Are Available For Weekend?
A member calls saying he/she has an appointment with an out of network doctor and is adamant about only seeing this doctor. How would you deal with member?
which is more importanr, members leaving satisfied or the policy?
Have you ever dealt with a customer who did not want the services and ended up convincing them of signing up? If so how did you do it?
Typical STAR format
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