It wasn't a serious of tough or difficult questions. There was a series of questions which I answered, and then because I thought I properly done my homework. when I was asked if there were any questions I had for the interviewer, I asked if they had tested their pages against some security issues that were going on at the time. The interviewer had to admit no they hadn't.
If a VP calls you and says, "I can't access an important file I need for a meeting I'm conducting in 10 minutes. It's on my I drive but there's a red X on it and I can't access it. My admin says she can, but it's not working for me." What would you do to resolve the issue?
Describe a time where you were given multiple tasks to do at the same time, how did you handle these task and why.
"What does APD mean?" Something about, "Name an interface that allows for applications to communicate with web based content or software"... the answer is API, but the question is more strangely worded.
What port is RDP listening on?
Most were how you would handle different troubleshooting situations, very general, open ended and the cultural questions were the usual "Strength and Weaknesses' BS.
Being a call center position, one of the more difficult sets of questions has to do with customer service experience. You may get questions about times where you had to placate an angry customer, or otherwise deescalate a tense situation.
what do you do when you and another co-worker aren't capable of getting along?
What is the significance of 255.255.255.0?
What are POP and IMAP and what is the difference?
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