Aside from the CEO asking why they would ever hire someone from a company they've never heard of.... "Are you more of a graphic designer or user experience designer...because we can't figure out what we need and no one here seems to understand the difference."
The design exercise is more like a design project. while they keep telling you not to spend more than 8 hours on it, they evaluate it like you should have spent 40 hours on it. While I sat through the 3rd interview all I could think about was them saying the week before "don't spend too much time on this because we will know if it looks like you spent more than 8 hours". They end the second interview with you leading a brainstorming session about the design exercise, which is a ping pong "hookup" app for internal office team ("think Grindr for office ping pong play" - that's how it was put in context to me. wow now that's appropriate content for an interview....) I was a definite finalist, and as usual it probably came down to splitting hairs at the end to decide on the candidate, but their process was not what I expected. I can understand pivotal meeting me and using the time to discuss the hand off of the style guide to the new in house designer and exit strategy details but this was like no other process I have ever experienced in 15 years of designing user experiences. Had I known Pivotal would be conducting all the interviewing I would not have perused this role. I wanted to work for Euclid, not Pivotal. The process of Pivotal running the entire interview process makes you feel detached from the actual team you will be working with allowing a third party that will be completely removed from any consequences of their decision not to mention its in their best interest to keep the process going as long as they can. Also, any issues that come up after a designer is hired, Pivotal will be called in once again to "fix" or assist in getting things "back on track". This was just too full of conflicts of interest for it to be objective let alone fair. I had a fair amount of respect for Pivotal Labs prior to this experience but after seeing the quality of some of their consultants I would look to another consulting firm if I needed outside UX consulting. Their questions sometimes lacked logic and completely contradicted the parameters they had set forth for the exercise a mere 4 days earlier. One examples what during Int#2 after i had brainstormed about the process of the app and how i would go about it, they then said ok, don't complicate this, keep this simple, your on the right track. Then during Int#3, they start critiquing it because it does not have enough features and too simple!?!? Or "seems like you could have added some more ways of communication to potential ping pong players...." I was like uhhh well ...sure i could have but just last week you said not to do that". I think a decision had been made before I even went into interview 3. They critique was so scattered and subjective.the ultimate contradiction "Do that. Don't do that". My solution was solid and provided much more non-intrusive communication between ping pong players at work. Never mind the fact that your at work, should you really be playing ping pong? It seemed like whatever i did I wasn't going to win the "Pivots" over and that's sad because the actual team I would be working with I liked a lot and had very good connections and face time whit them as limited as that was during this process.
Context: Design an App for a guy travelling through Heathrow Airport. He needs alcohol, food and some souvenirs. Questions post Design test: A: What is so different? B : What is so different from Zomato and Swiggy? C: Why I can't use google maps?
After a screening call and 1-on-1 with the hiring manager, I was given the following task, to turn into a 30 minute presentation with 30 minutes Q&A. The task is 30-40 hours of work. (There are 4 case studies to choose from, this is #2) Your team’s task is to come up with a new value proposition that blurs the lines between the physical and digital banking experience. Think about each customer interaction as an opportunity to build a relationship with the brand, and help the bank to envision this through a future state omnichannel (integrated digital & offline) experience. Deliverables: • Summary of CX/UX approach applied • 2 personas (minimum) • 1 future state omni-channel customer journey • Initial sketches/ideas • 1 high-level sitemap and digital user flow (for primary use-case) • Functional wireframes for 1 user flow including screens across 2 form factors (e.g. mobile, desktop) • 1 clickable prototype (based on final wireframes/user flow) In this exercise, your experience and skills will be evaluated across the following dimensions: IDEATION: Originality & Creativity. EXECUTION: Quality & Output. ELABORATION: Evolution of Concepts. INNOVATION: Differentiated & Futuristic. COMMUNICATION: Articulation & Story Telling. Questions to address in the presentation: • What is the design process you would go through to meet the brief? (From initial ideation through to execution) • How would you go about understanding your customers/end users? • How would you utilise insights about these customers to influence the value proposition? • How would you decide which ideas/features to take forward into your design? • How will you envision your designed customer experience? Where, when, how will they interact with it? • How will you evaluate/validate your design to ensure it meets (or exceeds) customers’ needs? • How will you effectively demonstrate your work to your team and invite feedback to refine it?
"Design challenge" exercise
Design the landing page for a Banking application where users can view loan transactions. You may use the white board to show us your approach.
How to remove a text box out of 5 boxes arranged in loop (Parent Box to Child box) with the help of Javascript?
They asked to review my portfolio
In phone screen: describe the research questions, methodologies and outcomes of a couple projects.
Usual UX questions like Taskflow, branding, Sitemaps, Card Sorting, Use Cases, Persona, User Centric etc..
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