You will help support and enhance mission-critical technology solutions in a collaborative, client-service environment. As a Managed Services Engineer II (Android Developer), you will work with cross-functional teams to maintain application stability, improve operational performance, and drive issue resolution across production and non-production environments. This role is well suited for a professional who brings hands-on engineering experience, operational discipline, and a focus on delivering reliable outcomes. You will have the opportunity to contribute to ongoing improvement efforts while working within Deloitte's Project Talent Model.

Work you'll do

As a Managed Services Engineer II on the AI & Engineering team, you will be responsible for:

• Support day-to-day operations for enterprise applications and platforms, including monitoring, incident response, defect resolution, and service restoration
• Troubleshoot application, integration, and environment issues across development, test, and production environments
• Partner with product, engineering, infrastructure, and client stakeholders to identify root causes, implement fixes, and improve system reliability
• Execute and support change, release, and deployment activities in accordance with established operational and risk controls
• Contribute to process improvement, automation, documentation, and support readiness activities to improve service quality and operational efficiency

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

AI & Engineering leverages engineering capabilities to build, deploy, and operate sector-focused solutions across software, data, artificial intelligence, network, and hybrid cloud environments. The team helps clients modernize technology platforms, improve operational performance, and support mission-critical business capabilities. Deloitte's delivery models are designed to align to client needs while bringing scalable engineering and operational support to complex environments.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field; alternatively, equivalent work experience
• 3+ years of experience supporting enterprise applications, platforms, or managed services environments
• Experience with incident management, problem management, and change management in production support environments
• Experience with monitoring, logging, alerting, and root cause analysis for application or platform support
• Experience with scripting or automation in PowerShell, Python, Bash, or SQL
• Experience working with release support, defect triage, and environment coordination across multiple teams
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Experience supporting mobile, digital, or customer ordering applications
• Experience with cloud platforms such as Amazon Web Services or Microsoft Azure
• Experience with DevOps or continuous integration / continuous deployment tools
• Experience with ServiceNow, Jira, or other ticketing and workflow platforms
• Experience with application performance monitoring and observability platforms
• ITIL Foundation certification or a cloud platform certification