Job Overview
The Barista is responsible for delivering exceptional guest service while preparing high-quality beverages, supporting front-of-house operations, handling transactions, and maintaining a clean, safe, and welcoming café environment. This role combines beverage preparation, hospitality, customer interaction, point-of-sale operations, and facility upkeep to ensure operational excellence and an outstanding customer experience. Baristas are expected to uphold brand standards, work efficiently in a fast-paced environment, and contribute to a positive team culture.

Duties

Beverage Preparation & Product Quality

• Prepare espresso beverages, coffee drinks, teas, and specialty beverages according to company recipes and standards

Customer Service & Hospitality

• Interact with customers in a friendly, professional, and engaging manner
• Uphold hospitality standards and create a welcoming, positive guest experience
• Answer customer questions regarding menu items, ingredients, and café offerings
• Support order handoff and communicate clearly with guests during service
• Resolve basic customer concerns and escalate issues to management when needed

Front-of-House Operations

• Handle transactions accurately and efficiently
• Manage POS systems and process cash, card, and digital payments
• Support front-of-house flow during busy service periods
• Maintain organization and cleanliness of guest-facing areas
• Restock cups, condiments, retail items, supplies, and service stations as needed
• Assist with opening, closing, and daily café operational procedures

Cleaning, Maintenance & Facility Support

• Maintain cleanliness and sanitation of dining areas, restrooms, kitchen spaces, floors, windows, and high-touch surfaces to ensure a welcoming and health-compliant environment
• Perform routine equipment cleaning and basic maintenance support, reporting repairs or safety concerns promptly to management
• Ensure proper waste disposal, recycling, and safe handling of cleaning chemicals in accordance with health and safety regulations
• Monitor facility conditions and identify potential hazards
• Assist with preventative maintenance and cleaning projects to protect company assets and uphold brand standards
• Complete cleaning checklists and support deep-cleaning tasks as assigned
• Maintain drink quality, consistency, and presentation on every order
• Monitor beverage ingredients and supplies to ensure service readiness
• Follow food safety, sanitation, and beverage preparation procedures
• Maintain cleanliness and organization of espresso bar, beverage stations, and preparation areas

Experience

• Previous café, restaurant, retail, or customer service experience preferred
• Strong hospitality and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Basic cash handling and POS system experience preferred
• Strong attention to detail and commitment to consistency
• Ability to work independently and as part of a team
• Ability to perform physical tasks including standing for extended periods, lifting supplies, bending, and repetitive movement
• Dependable, punctual, and professional
• Flexible availability, including weekends, evenings, and holidays

At The Social Cup, we're building more than a coffee shop—we're creating a place where people feel welcome, connected, and cared for. If you love serving others, thrive in a fast-paced environment, and enjoy being part of a team that values community, we'd love to meet you.

Pay: $11.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person