Job Title: SERVICE DESK ENGINEER I

Work Location: Allied Digital Services, LLC, 680 Knox St. Suite 200, Torrance, CA 90502 or remote consideration

Work Hours (From/To): We have several shifts available: Mon-Fri 11:30-8:30, Mon-Fri 12-9pm Sat-Tues 11am-10pm,

Thurs-Sun 4am-3pm

Hourly Rate: ($19-24 depending on experience)

Reports To (Title): Service Desk Manager

Supervision Received: General Supervision- indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines

Job Description: The position of Bilingual Service Desk Engineer (English and Spanish) assists end-users in identifying and solving complex problems related to computers, hardware, software and other related items via the telephone, email, chat and remote desktop support.
ESSENTIAL DUTY(S)

• Interface with end-users to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.
• Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.
• Escalate problems and requests according to established procedures.
• Research end-user problems to determine root cause.
• Provide administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.
• Maintain accountability and ownership of issue/ request tickets.
• Provide proactive end-user management notification of problems.
• Provide closed looped contact with end-users to verify final solution and determine satisfaction level.
• Participate in training required to develop and maintain skills necessary to support end-users.

NON ESSENTIAL DUTY(S)

• Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
• Perform related duties assigned by management.
• Follow workplace operating and environmental, health and safety procedures and guidelines.

Minimum Education Requirements:

High School Diploma or GED Equivalent (REQUIRED)

A+ Hardware and Software Certifications (DESIRED)

N+ (Network, Plus) (DESIRED)

MCP Microsoft Certified Professional) (DESIRED)

Minimum Work Experience Requirements # of months or years: 1 Year

Industry background: Experience in providing technical services to support end-users’ computer hardware & software needs. Demonstrated ability to work within a customer service environment.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Schedule:

• 8 hour shift

Experience:

• Technical Services: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote