About Us
Houston TechSys is a full-service managed IT services provider (MSP) serving the greater Houston area for over 20 years. We deliver managed IT, network infrastructure, structured cabling, VoIP, commercial AV, and cybersecurity services to businesses across the region.
About the Role
We're looking for a tech-savvy intern to join our technical operations team. You'll handle dispatch coordination, manage support tickets, answer customer calls, and assist with various technical projects — learning the MSP business from the ground up. If you're a current student, recent grad, or early-career professional with an interest in IT and a desire to learn, we'd like to hear from you.
Responsibilities
- Answer incoming support calls and greet customers professionally
- Coordinate technician schedules and dispatch service requests
- Create, update, and manage support tickets
- Assist with ongoing technical projects and initiatives
- Support the team with day-to-day operations and administrative tasks
Skills & Qualifications
- Strong verbal and written communication
- Comfortable answering phones and talking with customers
- Organized with good attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Basic computer proficiency (Windows, Microsoft 365, email)
- General interest in IT, networking, or technology
- Quick learner, comfortable picking up new software and tools
- Reliable, punctual, and self-motivated
- Problem-solving mindset
- Team player with a positive attitude
Nice to Have (Not Required)
- Coursework or degree in IT, computer science, or a related field
- Familiarity with ticketing systems or help desk environments
- Customer service experience
Why Houston TechSys?
- Hands-on experience in a real MSP environment
-We will help you get certified, provide material and assist with Exam Fees
- Learn modern tools and technologies used by IT professionals
- Mentorship from experienced engineers and technicians
- Growth opportunities — we promote from within
Job Types: Full-time, Part-time
Pay: $20.38 - $22.32 per hour
Benefits:
Education:
Experience:
License/Certification:
Work Location: In person
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