The Senior IT Change Manager is responsible for leading and facilitating enterprise‑wide IT Change Management (ChM) for the User-facing and Datacenter Services (UDS) program. This position ensures seamless coordination of changes across the enterprise utilizing various dashboards and IT Service Management (ITSM) tools. This role requires high-level stakeholder engagement and daily cyclical tasks with a focus on agency compliance, synchronization, managing changes throughout the Change Management lifecycle and facilitating various internal (UDS) and external (Government led) change meetings.

The Change Manager also collaborates closely with Engineering, Desktop Services, Project Management, Program Management, and Government Technical Leads to support change governance, and configuration integrity across the UDS enterprise.

The Change Manager ensures that UDS’s rapidly expanding enterprise remains controlled, documented, compliant, and fully aligned with AETC’s Zero‑Trust, cloud‑native, and modernization goals. The work directly enables mission continuity, security, and performance for thousands of Airmen across AETC training environments

Key Responsibilities

Internal and External Change Review Board Leadership

• Review, validate, process and present change requests for coordination and approval.
• Lead, plan, and facilitate the Internal (UDS) Change Review Board cadence, supporting multiple weekly internal (UDS) Change Review Board proceedings; prepare agendas, minutes, and action items.
• Lead, plan, and Brief enterprise level changes at External Change Review Boards , supporting multiple weekly external (Government-facing) Change Review Board proceedings to ensure enterprise level changes obtain all necessary stakeholder approval prior to planned start dates.
• Ensure approved changes are documented, tracked, and implemented in accordance with agency direction and ChM standards.

Enterprise Change Management

• Develop and maintain the Change Management Plan (ChM Plan) and update it annually or when new requirements emerge.
• Hold enterprise-wide training sessions to ensure adherence to the established practices and procedures.

Documentation & Artifact Management

• Sustain accurate and up-to-date SOPs and workflows and ensure they are accessible to all stakeholders to establish and support a standard approach to Change Management across the UDS Program.
• Support creation and maintenance of reporting and dashboarding tools (Service + CHG tracking).
• Maintain version control, document lineage, and traceability for all Change Management artifacts.

Governance, Change Management & Compliance

• Ensure all changes adhere to Government‑established processes and NGA change policies.
• Coordinate with engineering teams to verify accuracy of proposed changes, implementation packages, and technical specifics.
• Track and report ChM‑related risks, discrepancies, incomplete artifacts, or baseline drift.
• Ensure that all ChM activities integrate with risk management, patch cycles, maintenance windows, STIG enforcement, and system hardening activities.
• Ensure that all ChM activities comply with Periods of Non Disruption (POND) and Maintenance Freezes initiated or enforced by agency stakeholders.

Collaboration & Program Support

• Work closely with the Governance Lead, Operations Leads, Senior Network Engineers and other program leads and stakeholders.
• Provide ChM inputs during Program Management Reviews (PMRs) and project coordination meetings.
• Ensure all changes are synchronized with desktop support, engineering, IT security, and desktop implementation teams.
• Ability to maintain a TS/SCI clearance

Required Qualifications

• Bachelor’s degree in Information Systems, Engineering, Cybersecurity, or related technical field (or equivalent experience).
• 5 years of experience in IT Change Management.
• Experience facilitating Change Review Boards or similar structured change processes in a DoW or large enterprise environment.
• Skilled in maintaining plans, processes and procedures and technical documentation in an enterprise environment.
• Familiarity with change documentation requirements. (risk assessments, redundancy, workarounds, backout or rollback plans)
• Strong organizational, communication, and analytical skills.
• U.S. citizen with ability to maintain a Top Secret SCI clearance with a CI Poly.

Preferred Qualifications

• Experience supporting IC, DoW or secure enterprise environments.
• Familiarity with Jira/Confluence, ServiceNow, or similar ChM/ITSM tools.
• Knowledge of enterprise datacenter and networking components (VMs, Severs, routers, switches, APs, controllers) preferred.
• Experience with SAFe practices, Jira/Confluence, and ServiceNow in DoW environments.
• Certifications such as ITIL, CMII, or similar ChM‑focused credentials are a plus.

Location: : Customer Site
US Citizenship Required

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