The people make the culture great. The company is starting to get in the way of that. - Anonymous employee AppFolio Employee Review

Thank you for such a thoughtful reflection on your time at AppFolio. The way you described the people here as smart, collaborative, and genuinely committed is exactly what we believe defines our culture, and it means a lot to hear those relationships made you want to build a long-term career here. You've named a challenge we take seriously. As we've grown, we've built more defined processes to ensure consistency and clarity, but we recognize that structure can come at the cost of the flexibility and human judgment that made AppFolio feel special. It's feedback we're mindful of and will continue to keep front of mind. Your point about AI resonates. Our intention is that these tools support our people rather than constrain them, and it's something we're paying close attention to. Your feedback on manager empowerment will be shared with our leadership team. Our people are our greatest strength, and the systems we build should reflect that. We wish you all the best, and we're grateful for the impact you made here.