Appfolio has lost its culture - Senior Software Engineer AppFolio Employee Review

1.0
Aug 19, 2023
Recommend
CEO approval
Business Outlook

Pros

I love the team I work with. There are a lot of special people at Appfolio that help to make it a great place to work

Cons

I left a 5 star review 8 years ago. Every year since then it has rang true, but today I deleted it. The new CEO of Appfolio is burning the culture to the ground. We have moved from a people focused company to purely a profit driven company at all costs. The way that employees were treated during the most recent layoff was nothing short of cruel, and in this day and age companies should know how to make one happen without throwing the mental state of all employees to the curb. Set aside a time to have a synchronized conversation with those that will be leaving the company. Let their managers know at least a little bit ahead of time. Provide management level employees with tools to help handle the fallout. Appfolio should be embarrassed. Shane Trigg has no idea how to be empathetic. His messages always come off as cold and always miss the mark, and I see no comprehensible reason why the Board would stand behind him other than to have him be a scapegoat to get our financials to whatever dreamy number they are thinking of. It is honestly hilarious that his Linkedin profile states that he is an "exceptional communicator with demonstrated ability to gain commitment from prospects, customers and employees" as it is completely false. I 100% guarantee that Appfolio will not be on the next "Glassdoor top companies" list and I would not recommend that anyone apply for work here (not that we're hiring anyways).

Explore other reviews about AppFolio

5.0
Apr 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Working alongside a high-caliber, driven group of peers under a management team that actively supports professional growth.

Cons

This is my personal experience.

3.0
Mar 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people at AppFolio are incredible—smart, thoughtful, collaborative, and genuinely committed to doing great work. That level of talent creates a very positive and supportive working environment. Many of the relationships and teams there are truly special, and the people are the reason the culture has historically been so strong. I genuinely wanted to build a long-term career there because of the quality of the people.

Cons

As the company has scaled, many processes and guidelines have scaled with it. In some cases this has introduced a level of rigidity where policy and process outweigh reason and common sense. Decision-making authority that used to sit with managers increasingly feels centralized through templated HR processes. Career growth and role progression have also become more structured, which can limit the ability for employees to grow organically as their responsibilities expand.

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AppFolio Response
3mo
Thank you for such a thoughtful reflection on your time at AppFolio. The way you described the people here as smart, collaborative, and genuinely committed is exactly what we believe defines our culture, and it means a lot to hear those relationships made you want to build a long-term career here. You've named a challenge we take seriously. As we've grown, we've built more defined processes to ensure consistency and clarity, but we recognize that structure can come at the cost of the flexibility and human judgment that made AppFolio feel special. It's feedback we're mindful of and will continue to keep front of mind. Your point about AI resonates. Our intention is that these tools support our people rather than constrain them, and it's something we're paying close attention to. Your feedback on manager empowerment will be shared with our leadership team. Our people are our greatest strength, and the systems we build should reflect that. We wish you all the best, and we're grateful for the impact you made here.
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