Stay away from Ascension Information Services - AIS - Anonymous employee Ascension Employee Review

2.0
Dec 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

AIS is paid hourly with a $3hr per hour on-call, paid time and a half for a call where you get paid minimum 2hrs

Cons

-Upper management is dishonest and does not communicate what so ever it feels like upper management does not have your best interests in mind -Service Desk is useless, told this on a daily basis by the end users, end users constantly asking for your personal number because they don't want to deal with the service desk. - Constantly told by other AIS departments "its not our issue" -AIS departments (mainly application analysts) do not read notes in tickets causing tickets to be constantly misrouted - You are micromanaged to death. -Many many many issuses within Ascension AIS -Implemented a 7am-7pm coverage (was 8am-4:30pm) for all sites but refuse to staff appropriately to cover the extra coverage causing very little work\life balance -Zero accountability, too many associates do not fulfill their job duties\responsibilities.

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5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Happy place to learn and nice people.

Cons

As with most large companies, slow moving at times.

4.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Started as a temp and was asked to return the following year for open enrollment, which showed my work was valued. Because of my production numbers and efficiency, I was quickly moved out of standard call work and into a Benefits Analyst role, which is what I had originally hoped for. The actual work was interesting and the team I worked with was great. I enjoyed the job itself and felt my skills were being used. The benefits were also very good.

Cons

Management experience depends heavily on who you report to. Some leaders are supportive and recognize their teams, while others create a very different environment. There can be a noticeable difference in how employees are treated internally compared to how leadership emphasizes empathy for members. In some cases, the leadership style felt more like pressure or intimidation than support. I eventually needed to use FMLA and short-term disability for personal reasons. After returning, I made the decision to leave because I did not feel I could continue under that management environment, even though I enjoyed the work and the team itself.

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