Pros
Started as a temp and was asked to return the following year for open enrollment, which showed my work was valued. Because of my production numbers and efficiency, I was quickly moved out of standard call work and into a Benefits Analyst role, which is what I had originally hoped for. The actual work was interesting and the team I worked with was great. I enjoyed the job itself and felt my skills were being used. The benefits were also very good.
Cons
Management experience depends heavily on who you report to. Some leaders are supportive and recognize their teams, while others create a very different environment. There can be a noticeable difference in how employees are treated internally compared to how leadership emphasizes empathy for members. In some cases, the leadership style felt more like pressure or intimidation than support.
I eventually needed to use FMLA and short-term disability for personal reasons. After returning, I made the decision to leave because I did not feel I could continue under that management environment, even though I enjoyed the work and the team itself.