Great place to work until team morale suffered from constant unexpected turnover - Customer Success Engineer Automattic Employee Review

2.0
Jan 5, 2026
Recommend
CEO approval
Business Outlook

Pros

I had the opportunity to work alongside incredibly smart, talented, and kind colleagues who were always willing to share their knowledge. The role offered diverse and engaging technical challenges working with a wide range of customers, most of whom were pleasant to collaborate with. The company provided excellent health insurance and 401k benefits, which I genuinely appreciated. The yearly travel for team meetups was a highlight. It created valuable opportunities for team building and strengthened relationships across the distributed team.

Cons

While unlimited PTO sounds attractive on paper, in practice it required careful coordination with team capacity and management, making it less flexible than expected. The culture inadvertently encouraged overworking, as people often forgot to actually take time off. Weekend on-call shifts, combined with a small team rotation, created real burnout risk. The most significant issue was the unexpected layoffs, which were extremely disruptive to team morale and productivity. The instability created by constant turnover ultimately became unsustainable and led to my decision to leave the company.

Explore other reviews about Automattic

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I think the team collaboration is the best one I have ever seen through my 11 years of career.

Cons

Sometimes, the company focus too much on quality and don't pay enough attention to speed.

2.0
Feb 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the smartest people in the industry are here. Most coworkers were genuinely kind, supportive, and hard working. The benefits are extremely generous and hard to match elsewhere. The mission to improve the web is meaningful. Depending on your role, it might even be possible to make an impact.

Cons

The culture has grown toxic and sometimes rewards performativeness over actual performance. Lack of organization can make it difficult to execute ideas that require collaboration between two or more teams. Teams are stretched thin with limited resources; you will have the budget and personnel of a startup, with the slowness of an enterprise, and that can be a frustrating combination. The company is not growing financially at a healthy pace and there's no indication that's going to change soon.

4
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