Their “good vibes” values are no longer reflected in their stores - Assistant Store Leader Faherty Brand Employee Review

2.0
Sep 7, 2025
Recommend
CEO approval
Business Outlook

Pros

-Competitive pay -Some great people in retail leadership -Decent benefits

Cons

There’s a lot to say here, but I will try to outline it: -Heavy workload -Most stores are short-staffed -HQ has no clue what is going on in their doors (they won’t listen to any ideas on how to make things better) -We were locked out of softwares we used due to outstanding bills on several occasions -Company is directionless, they are constantly changing their minds on how things should be done -Terrible CX at HQ (we had customers complaining to us multiple times a week regarding their experience trying to call, email, or chat with someone from CX) -Huge layoffs and hour cuts -Read other reviews from the last year or so

Explore other reviews about Faherty Brand

2.0
Mar 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At the store level, Faherty truly is one of the best. Teams are passionate, leaders are generally respectful, and there is a genuine sense of community. The products themselves are high quality, well-made, thoughtfully designed, and backed by a company that stands behind what it sells.

Cons

Unfortunately, the experience of Faherty HQ tells a very different story. The “family” culture promoted by leadership feels performative at best. Unless you are comfortable engaging in excessive favoritism and navigating a culture driven by ego and outdated power dynamics, I would strongly suggest exploring other options. Corporate leadership routinely underbuys inventory for existing stores, leaving teams to operate with minimal product while prioritizing the opening of new locations. Established stores are expected to consistently meet goals despite limited inventory, failing technology, insufficient labor hours, and chronic understaffing. Missed targets are met with reprimands rather than support, even when the circumstances are entirely out of the store’s control. Communication between HQ and stores is either overwhelming or nonexistent. There are countless Slack channels offering conflicting information, constant changes to internal platforms, and shifting standards and training tools that make consistency nearly impossible.

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