Not The Best, Not The Worst - Customer Service Representative (CSR) Foundever Employee Review

SO MANY! We're transitioning to REMOTE this month, my previous review stated the cons were far drive and work nights.... Well we're going remote so I won't have to drive and I actually love working the hours I work!!! Never have I LOVED A JOB THIS MUCH!!!! ILL BE HERE FOREVER!!!

I don't have any cons, previously did. That's why I'm updating my review. FOUNDEVER TRULY CARES ABOUT THEIR EMPLOYEES!!!

I actually have a minute or two between calls

The computer locks anytime it's inactive for more than 10 minutes, and has to be unlocked twice to get back into the virtual desktop. So, if you're on break or lunch, you're going to go over trying to get back into the system even if you were back on time. The trainers tell you to come back at 12 minutes so that you're not late. So, you can't take your full 15 minutes minute break. If you go over on break time, or if you take a few minutes of personal time, you have to take that out of your total break time. Break times are also dependent on how many hours you work that day. 8 hours = two 15 minute breaks. If you work less, you get less break time. If you have already taken your two breaks, but you unexpectedly leave early, they recalculate your break time (that you already took) and it'll make it look like you're over your break time, even though you had no way to prevent that. They only give a 30 minute lunch, even if you work a 10hr/4day schedule.