Foundever (Sitel) USAA Insurance Agent - CSR5 Foundever Employee Review

3.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Free training and licensing to be a Personal lines Insurance Agent. Access to multiple lines of support ranging from you direct mgr (Coach), Help lines and two different chat options. Good training programs for advancement within the company.

Cons

Compensation is fair to start, but as you go and gain more responsibility you pay does not increase with the lines of business that you are expected to handle. After 3 years of working with the company ppl with 6 months in the company working only Auto , Renters and VPP were make the same as I was with HO added to it, Then I was added to Third party Help Line again with no additional pay top go with the added responsibility. I did look to become a (Coach) to have agents working under me with me there to help them to become better agents. Again this position was offered with a salaried position which would have lead to a lower overall pay when considering the workload and time necessary to do the job properly. Due to the pay not being to my liking for the position, I turned down that position and went back to the phones. After 5 years in the company I have only received 2 annual pay increases one of which was swallowed up by a company wide pay adjustment which essentially devalued the time I had put in.

Explore other reviews about Foundever

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

SO MANY! We're transitioning to REMOTE this month, my previous review stated the cons were far drive and work nights.... Well we're going remote so I won't have to drive and I actually love working the hours I work!!! Never have I LOVED A JOB THIS MUCH!!!! ILL BE HERE FOREVER!!!

Cons

I don't have any cons, previously did. That's why I'm updating my review. FOUNDEVER TRULY CARES ABOUT THEIR EMPLOYEES!!!

2.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I actually have a minute or two between calls

Cons

The computer locks anytime it's inactive for more than 10 minutes, and has to be unlocked twice to get back into the virtual desktop. So, if you're on break or lunch, you're going to go over trying to get back into the system even if you were back on time. The trainers tell you to come back at 12 minutes so that you're not late. So, you can't take your full 15 minutes minute break. If you go over on break time, or if you take a few minutes of personal time, you have to take that out of your total break time. Break times are also dependent on how many hours you work that day. 8 hours = two 15 minute breaks. If you work less, you get less break time. If you have already taken your two breaks, but you unexpectedly leave early, they recalculate your break time (that you already took) and it'll make it look like you're over your break time, even though you had no way to prevent that. They only give a 30 minute lunch, even if you work a 10hr/4day schedule.

3
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