Pros
The pay was good compared to other jobs out there
Cons
I started back in 2019. It was a much better place to work then. There was profit sharing. There was a better and more fair metric of goals. There was an actual HR department, training coaches, in-house licensing department. Then the layoffs happened one Thursday they laid off what felt like half the floor. After that it all went downhill. The calls were then back to back because we were understaffed. They started outsourcing HR and licensing. The benefits were slashed. We had great healthcare until they changed providers. They then came up with unrealistic goals that put everyone in direct competition with each other. Then they kept constantly changing the standards. Half the time you couldn't even see how you were doing because the site would be down or not updated. They would then fire the bottom 10% every 6 months. Then they started doing the bottom 20%. We were very overworked and understaffed and they kept letting more go. When they did hire new adjusters they weren't licensed. Thereby, it increased the work of licensed adjusters who the calls would be transfered to. I am glad to be out of there.