Customer Service Agent - Inbound Customer Service Agent GEICO Employee Review

5.0
Oct 25, 2018
Recommend
CEO approval
Business Outlook

Pros

PTO sick pay and vacation. Easy growth within company. Extremely supportive mentors, supervisors, and management. Overall great company!

Cons

If you aren’t able to learn and retain information QUICKLY, this may be difficult for you to maintain employment. The support is always there but it’s not an easy job. Customers sometimes are angry as with any position or company, if you can’t handle someone yelling, cursing, or calling you names, this could be a stressful environment. You have to remember in one ear out the other and not let it affect your work results.

Explore other reviews about GEICO

5.0
Aug 8, 2025
Recommend
CEO approval
Business Outlook

Pros

work life balance is really good

Cons

remote so basically no social interaction

2.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

The compensation is relatively competitive. It's nice when you get a profit sharing check.

Cons

This is a corporation, so you're not going to change the dry company culture - it is what it is. It's a company where servile, logic-driven, corporate personalities thrive. I don't recommend it if you're an emotionally intelligent person or someone who tends to speak truth to power. I've watched many GEICO employees, who are morally and intellectually bankrupt people, ascend to managerial roles all because when someone asks them to jump, they know to say "Yes sir, how high?" If that's the type of job you want, go for it. If that's the only type of job you can get right now, I get it and I'm sorry for what's about to happen to you. If you're able to avoid working here, please do. Your mental health will thank you later.

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