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Liberty Mutual Insurance

Engaged Employer

Significant Work-Life Balance Regression - Business Analyst Liberty Mutual Insurance Employee Review

3.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

I have worked for this company for more than a decade, and have been proud to say I have, due to the progressive nature of business operations and increasing focus on employee wellbeing. The people I have worked with have been excellent teammates - hardworking, fair-minded, and knowledgeable.

Cons

The new senior management team is extremely disconnected from the needs of its employees, having recently announced (via a very vague, generic email) that they are instating a return to office mandate for individuals within 50 miles of certain offices. This mandate is sweeping, includes employees who were hired into the organization as remote and employees who were fully remote prior to the pandemic, and comes after the closure of two enormous office buildings (giving us all the impression that remote work would be the norm going forward). The response to this has been unilaterally negative, and the silence from senior leaders had been deafening. My trust in management has been destroyed, and I am unsure if it will ever be restored.

Explore other reviews about Liberty Mutual Insurance

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

* Good management/communication with management * Good benefits * Good work-life balance

Cons

* Salary is relatively uncompetitive measured against experience

2.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay if your a good sales person and work alone

Cons

no ongoing training, managed through call center metrics vs customer service. supervisors are just messengers and no one takes any responsibility, always passing the buck. Never heard a single recorded call in 2 years due to excuses from leadership so no best practice calls. You are cut off from speaking to mgmt. They schedule a meeting with 100+ agents, deliver info, then leave 5 mins for questions and never respond. Would not recommend!

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