It’s a good company but stay far away from this department. - New Business Case Manager National Life Group Employee Review

Everyone was super lively and great to work with

The summer project didn't always seem the most helpful for the company

Some benefits, not much else

New employees especially in the Transfers department are thrown into complicated roles with zero real training, no documentation, and no support, yet the company expects perfection. Managers who aren’t trained themselves are somehow responsible for our performance reviews, which is unbelievable. The workload is unrealistic, the stress is nonstop, and the weekly meetings are pointless and never improve anything. Mistakes (which come from lack of training) are handled by publicly embarrassing employees in front of others, while rude and disrespectful coworkers face absolutely no consequences. Favoritism is blatant, support is nonexistent, and the company makes it painfully clear that customers and agents matter more than the people doing the actual work. It’s a toxic, draining environment where employee concerns are ignored and nothing ever changes.