Pros
You get money for every hour you work here... when they give you hours.
Cons
* WINDOWS XP * The tools are very very outdated and will break. You will be punished for when it breaks. Their internal tracker is core for clocking in. This breaks frequently. It has been around since the dawn of time. It was probably coded by a guy who made $10 an hour that just read a book on coding and was also at a dead end job. * COWARDS * Christmas bonus used to be $600. They decided to cut that drastically but **DID NOT TELL ANYONE** so when the Christmas bonus came it was based on how long you had worked there. I worked there for almost 6 years. I got $100. After taxes. They did not let me know that it was changing that year. * NEPOTISM * They offer internal positions for things like training supervisors, recruiting positions and team leaders. When I applied for the recruiting position I was strung along 4 interviews. When I started the application process my friend who was high up told me they already knew who they were going for but they were just trying to seem legit. he gave me names of 2 people they had already given the position to. 3 months later when it was announced, those two were the ones who were given the position. * LUCK? * Everything. It really depends on your team leader. During my almost 6 years I had about 5. 2 of them were good. One of them was absolutely dreadful. * BOTTOM OF THE BARREL * It's a call center. Which is basically the McDonald's of the internet. Turnover rate is high. Training is dreadful. You will be overworked and overloaded until you either get over it or break from the pressure. * YOU ARE NOTHING * Customers will scream at you. Other agents will scream at you. Team Leaders will disrespect you. * $200 PAYCHECK FOR 2 WEEKS OF WORK * Hour cuts are frequent and mandatory early leave without pay is very likely. * IT'S A TRAP! * You will be offered to be sent to another department with the hopes that you'll get more hours. That other department will give you 10 x the call volume with 2% of the training and no added pay. NO ADDED PAY. You will not be allowed back to the other department. * MENTAL HEALTH DETRIMENT * This place will change you. You will go from a happy person to someone who couldn't care less about people. There were times I would just mute customers or put them on hold just to scream. I actually contemplated suicide while I worked here, multiple times. I've never been so mentally unwell. This place destroyed multiple relationships and at least part of my humanity. STAY. AWAY. I actually had to go to a psychiatrist thanks to this place. I was told to quit my job and find a new one. Things only got better when I left my position.