Replacing workers with unproven AI solutions - remaining humans will be left holding the bag. - Client Success Manager Paycom Employee Review

1.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

None of the pros that kept me at the company for nearly a decade are present anymore.

Cons

Layoffs in 2025 to replace workers with AI were rampant. Now that the AI bubble is bursting, I expect 2026 and 2027 to be turbulent. Stock prices have been in steady decline since COVID, value is now as low as they were back in 2017-2018. No work from home flexibility, UNLESS it is to keep employees working on days they otherwise could not come into the office, like a snow storm. Work from home is for the company's convenience, not employees'. If anyone struggles with a process or performance expectation, most managers respond with "well others have found success, so..." regardless of how many "others" there actually are. You could have 1 person out of 400 finding "success" with a new initiative, and Paycom views that as a failure on the part of the 399 and not the process itself. Metrics constantly shift, without any means testing, bonus structure also shifts wildly from being unatainable, non-existent, and incoherent. I've seen the bonus structure change multiple times within the span of a single quarter. CEO regularly jokes that you either burnout after a year, or your get promoted, and believe me the competition for promotions is incredibly fierce. If you do not have an intimate and personal relationship with the decision maker, you may as well not apply.

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Paycom Response
2mo
At Paycom, roles are built around clear expectations tied to results, and development opportunities reflect how those expectations are met. Leaders are expected to communicate directly and provide clarity so teams stay aligned. For further discussion, contact hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The job is challenging but rewarding. This job is not for someone who wants an easy sales job. You have to get out of your comfort zone but in a good way. Hands down the best training and work experience.

Cons

Challenging training but in the best way possible.

3.0
Apr 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits Decent pay Cafeteria with local restaurants providing a diverse range of options Nice campus albeit the typical walls of gray line the floors where employees cubicles are located

Cons

Constant layoffs creates stress for employees Corporate structure is constantly changing, leadership changes frequently Constant leadership changes means having to deal with differing expectations which makes it difficult for seasoned employees to understand the end goal. Company seems more concerned with stock prices than actually improving the software or creating a productive environment for employees. Sometimes hostile towards employees Currently there are no growth opportunities so if you are not satisfied with your role or salary, you will likely have to look for a different company to work at.

2
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