Good work-life balance but limited career growth - Benefits Coordinator Paycom Employee Review

The job is challenging but rewarding. This job is not for someone who wants an easy sales job. You have to get out of your comfort zone but in a good way. Hands down the best training and work experience.

Challenging training but in the best way possible.

None of the pros that kept me at the company for nearly a decade are present anymore.

Layoffs in 2025 to replace workers with AI were rampant. Now that the AI bubble is bursting, I expect 2026 and 2027 to be turbulent. Stock prices have been in steady decline since COVID, value is now as low as they were back in 2017-2018. No work from home flexibility, UNLESS it is to keep employees working on days they otherwise could not come into the office, like a snow storm. Work from home is for the company's convenience, not employees'. If anyone struggles with a process or performance expectation, most managers respond with "well others have found success, so..." regardless of how many "others" there actually are. You could have 1 person out of 400 finding "success" with a new initiative, and Paycom views that as a failure on the part of the 399 and not the process itself. Metrics constantly shift, without any means testing, bonus structure also shifts wildly from being unatainable, non-existent, and incoherent. I've seen the bonus structure change multiple times within the span of a single quarter. CEO regularly jokes that you either burnout after a year, or your get promoted, and believe me the competition for promotions is incredibly fierce. If you do not have an intimate and personal relationship with the decision maker, you may as well not apply.