Benefits - Contact Center Representative TD Employee Review

Good work space and life balance

not many cons all good and dandy

Great pay and branch teams have always been great. Great PTO and very good benefits, even for part timers.

Procedures are horrible. Set you up for failure. Training is a joke. They make you go to work for a month for someone that hasn’t been in a branch since 1995 to read slides for you and ask you to ask your manager in each question you have. Unrealistic expectations when it comes to sales. People don’t come to banks as much anymore, still they want you selling those credit cards as if there’s new people walking in every day. And if they cancel it or they’re fraudulent, well that’s on you, you lose your points and can potentially lose your job. They’ve been closing locations and couldn’t care less if you’ll lose your job. You can try to apply for another position within the company and they will make you go through interviews as if you’re a new hire. Even if it’s for the same position in another location.