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The Hanover Insurance Group

Engaged Employer

Insurance Service Professional - Insurance Service Professional The Hanover Insurance Group Employee Review

2.0
Dec 26, 2017
Recommend
CEO approval
Business Outlook

Pros

6% 401k match, fully vested after 2 years. Stock options at 10% discount, decent health insurance

Cons

3 CEOs within 2 years. The company is starting to crumble. Their operations model is outdated, fewer and fewer people use agencies anymore and as reliance on local agents dies out, so will Hanover. They are attempting to cut costs any way possible. For example, all employees had essentially 35 days off per year between sick, vacation, personal days, float days etc. Effective January 1, 2018 they are reducing that to 20 days period that you can use any ways you want as opposed to "personal/family" etc. They said this does not save them money and they are correct. They pay us for those days no matter what, the problem is, is we have to work an extra 15 days next year. Bottom line stays the same but productivity increases. Bonus program in my department has had so many new metrics and requirements introduced, no one has received a penny in months. You can tell this was also a deliberate cost saving measure. Extreme micromanagement down to the second, relentless sales pressure, impossible metrics, no praise when achievements are made only harassment to keep doing more, more, more. If you want to move on, expect to work in the call center for 3years+ and have perfect metrics which are becoming increasingly difficult to achieve. 3+ years to move to a lateral position is laughable. Hanover was once a great company and now their archaic ways are coming back around to bite them. I wouldn't anticipate the company being around in 5-10 years. We're falling fast.

Explore other reviews about The Hanover Insurance Group

5.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Value-driven Promotes from within Highly focused on employee development and growth Excellent benefits!

Cons

Technology in our space was a bit dated but the company was actively moving towards remedying that when I left

2.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work remote if needed, flexable hours

Cons

If you are a high performer they will keep piling more and more work on. They never listen to the field and the same work is done and repeated by multiple people making the job very inefficient and almost impossible to keep up. Lots of favoritism, especially if you are a young male.

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