Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 85 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 85 anonymously submitted employee reviews. This is 6.1% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (119) , Customer Service Representative (87) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Account Manager (35) , Prior Authorization Representative (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 410 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 256 reviews)); "Work from home sometimes is good." ((in 173 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 166 reviews)); "once taking calls its not bad but still not great and the culture is not great" ((in 65 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 239 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 168 reviews)); "Poor vision by senior leadership." ((in 89 reviews)); "There was no training to speak of, everyone was just thrown to the wolves and expected to perform." ((in 85 reviews)); "Upper management does not care at all about employees!" ((in 70 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(85 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (85 reviews)

Ratings by demographic groups

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Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 85 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

85 reviews

3.0

Sep 17, 2025

Typical Call Center

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was fair Cafeteria Quiet rooms

Cons

No room for growth High call volume Arbitrary changes

3.0

Jun 20, 2025

Decent place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home positions available

Cons

Advancement not evident for a while once in position

3.0

Jun 11, 2025

Great benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The company offers great benefits

Cons

You are tied to you desk.

Viewing 1 - 3 of 85 Reviews

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Express Scripts Customer Service Representative reviews

Company ratings over time

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Reviews by job title

Typical Call Center

Decent place to work

Great benefits

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