Realtor.com Customer Service Representative CSR reviews

2.0

12% would recommend to a friend

(52 total reviews)
avatar

Damian Eales

Not enough data to show CEO approval

6% positive business outlook

Customer Service Representative (CSR) employees have rated Realtor.com with 2.0 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. Realtor.com is rated 45% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

52 reviews
1.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits and flexible schedule were nice

Cons

Poor management. Horrible pay. Over the years 4 years I was there I left working the same hours and making, literally, half as much. Constant fear of getting fired. Horrible compensation. Unrealistic work goals. The most stress I have ever dealt with at any job. There is opportunity to move up but the turn over rate for management was not worth it. Employees went from being valued and compensated to just numbers on a screen. Employees were treated horribly.

2.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Kind of okay benefits, previous culture, used to appreciate their grunt workers. Few decent managers

Cons

You can believe the poor reviews. Hideous upper & middle management. If you luck out and get a decent manager who actually helps you, good luck keeping them. Middle & upper management will flat out lie to your face about work from home, pretending to care about managers who harass and bully (and everybody knows it), or anything except their bottom line. Hostile workplace environment & HR doesn’t care. You may notice quite a few former or current HR have left reviews here (for good reason). Your commission structure changes every 5 minutes. They offered seniority benefits and then took them away. Very limited opportunities for advancement, if they even let you apply, which you aren’t even allowed to do if you are on any kind of warning path (this is constantly threatened and/or enforced) due to their constantly increasing and pretty much impossible to meet metrics. You will not even be able to take your breaks comfortably, which is illegal, but they don’t care.

Viewing 1 - 3 of 52 Reviews

Glassdoor has 1,218 Realtor.com reviews submitted anonymously by Realtor.com employees. Read employee reviews and ratings on Glassdoor to decide if Realtor.com is right for you.