TTEC reviews

3.3

56% would recommend to a friend

(11,377 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
5.0
Sep 15, 2025
Recommend
CEO approval
Business Outlook

Pros

At TTEC you can make of it what you want. There's a place for the hustler, for the steady-eddie, for the creative and innovative, and more. I've been so impressed recently by how many stories of tenured leaders all started as an agent which then shortly got into different opportunities both within the Operations side or the administrative side of the business. I've had exposure to collaborate with many in similar roles worldwide and can say this has remained true and consistent across the board. If I had to describe TTEC it is a company that leads with transparency, empathy and most importantly, it is a gateway company where you can grow into whatever you aspire to become so long as you work hard.

Cons

No company is perfect, sure we wish we were the top paying, with the most incredible benefits. We are average but the people, autonomy, and opportunity more than makes up for it.

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TTEC Response
9mo
Thank you for sharing such a thoughtful review and for highlighting the opportunities, growth, and collaboration you’ve experienced during your time with us. We’re glad to know our culture of transparency and empathy resonates with you, and we truly appreciate your advice to continue making people-first decisions and investing in talent as we grow.
1.0
Apr 9, 2026

Nice location, but management is terrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Location is nice in a corporate park.

Cons

Terrible management. Program have no cohesive plan or experience with the contract. Leadership, junior or senior, should not treat employees new or otherwise as a burden.

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team building and support.

Cons

Strict unnecessary company policies and procedures.

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TTEC Response
2mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you’ve had a positive experience with your team and the support around you, as strong connections are an important part of the employee experience. We also appreciate your feedback on company policies and procedures—insights like yours help us identify opportunities to improve and create a more balanced and effective work environment. Wishing you continued success in your role!
Viewing 1 - 3 of 11,377 Reviews

Glassdoor has 13,159 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.