first interview- behavioral round with talent acquisition on teams
second interview-in person with 2 team leads, 5 behavioral question and scenario based
2 assessments for language and other types of assesments
Interview questions [1]
Question 1
how would you handle a caller who asked you to do something against procedures
Not good, they just asked star based behavioural questions and it sucks to remember the pattern . They should change the interview process /pattern.. and also I don’t think they know how to hire a person, shame on them
I applied online. I interviewed at American Express (Toronto, ON) in Dec 2025
Interview
It is a fairly straight forward process.
I went through 3 phases:
- 1st interview through phone call with the HR recruiter.
- Laguage level assessment test online
- Technical skill assessment during the second call with team leaders.