Customer Success Manager applicants have rated the interview process at Employ (MA) with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 69.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 27 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Employ (MA) overall takes an average of 20 days.
Common stages of the interview process at Employ (MA) as a Customer Success Manager according to 12 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 25%
Group panel interview: 10%
Presentation: 10%
Background check: 8%
IQ intelligence test: 8%
Other: 3%
Personality test: 3%
Skills test: 3%
Drug test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Employ (MA) in Sep 2025
No offer
Negative experience
Average interview
Application
I applied online. The process took 2 months. I interviewed at Employ (MA) (Burlingame, CA) in Jul 2010
Interview
I submitted my application on line and was immediately contacted for a phone interview. The person who interviewed me was a recruiter they had hired to screen all their candidates.
She took an hour of my time and said that she would like to proceed and bring me in for a face to face interview. I was going to be contacted directly by the company to schedule the face to face interview.
When I never heard back I called to follow up and she acted cold and did not have a clue who I was,. Eventually said she would speak to the company and get back to me the next day. Of course I heard nothing back and eventually received a standard canned message saying I was not a fit for the position.
The whole experience was negative and ironic that a site specializing in recruiting, is doing such a poor job.
At first there was tons of communication from recruiter and things were moving fast each round. I made it to the final round and did an hour long presentation. After more than one round I would expect more than an impersonal auto reply rejection email. Very disheartening and frustrating experience overall.
Interview questions [1]
Question 1
They asked questions regarding my book of business, processes for managing customers, and KPI’s amongst other things.
I applied online. The process took 6 weeks. I interviewed at Employ (MA)
Interview
Great process. Thorough. Quick. Communicative. The steps and process were laid out on there website and everyone adhered to that. I never felt like I was wondering where I stood.
Interview questions [1]
Question 1
Present a specific example of an achievement that was impactful to your professional growth.
I applied through an employee referral. The process took 2 weeks. I interviewed at Employ (MA) (Toronto, ON) in Feb 2022
Interview
It was a wonderful experience interviewing with them. They made the process seem seamless. Went through 4 rounds of interviews which seemed like alot, however they all happened fairly quickly and it was not a long drawn out process
Interview questions [1]
Question 1
They asked what my past work experience was and what could I bring to the team.